Refund policy
FilterFlow Refund & Returns Policy Last updated: 06/25/2026
Our guarantee
We want you to get the right filter on time. If something isn't right, contact us at support@filter-flow.com and we'll make it right.
Returns
- Unused, unopened filters may be returned within 30 days of delivery for a refund or replacement. Filters must be in original, resalable condition.
- To start a return, email support@filter-flow.com with your order number. We'll provide return instructions.
- Return shipping: we cover return shipping for our errors (wrong size, defective, or damaged item); customer covers return shipping for change-of-mind returns unless otherwise agreed.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and your order number. We'll send a replacement or issue a refund at no cost to you.
Refunds
- Approved refunds are issued to the original payment method, typically within 5–10 business days of our receiving the return or approving the claim.
- Original shipping charges are non-refundable except where the return is due to our error.
Subscriptions
- You can cancel or skip a subscription at any time before the next billing date via your account or by emailing support@filter-flow.com; cancellation stops future renewals.
- Already-shipped subscription orders follow the standard return rules above.
- If you're charged for a renewal you intended to cancel, contact us within 14 days and we'll work with you on a resolution.
Non-returnable items
Used or installed filters cannot be returned for hygiene reasons unless they were defective or incorrect.
Contact
Filterflow LLC — r — 1250 Wayzata Blvd E, Unit #1869, Wayzata, MN 55391