Cancellation policy

FilterFlow Subscription & Cancellation Policy — Last updated: 09/15/2026

How the subscription works
Each FilterFlow subscription covers one property. Once a year we ship a full pack of filters to that property's address and charge the payment method on file — you're only billed when a pack ships. Between shipments, the contact you named receives text reminders on the cadence you chose; there's no charge for reminders.

Cancelling
Cancel anytime from Account → Subscriptions on filter-flow.com, or email support@filter-flow.com. Cancellation takes effect immediately: no further packs ship and no further charges are made. There are no cancellation fees or minimum terms. Filters already shipped are yours to keep; see our Refund Policy for returns.

Pausing and skipping
You can pause or skip an upcoming annual shipment from Account → Subscriptions. Pausing holds the next shipment and charge until you resume.

Reminder texts after cancelling
Reminder texts for the current pack continue until that pack's year is up, or until you remove the contact in your FilterFlow dashboard. Your contact can also stop texts at any time by replying STOP.

Changing a subscription
To change filter size or MERV, cancel the current subscription and place a new order — since you're only billed at shipment, there's no double charge. To change the reminder cadence, email support@filter-flow.com. To change the contact we text, use your FilterFlow dashboard.

Contact — Filterflow LLC — support@filter-flow.com — 1250 Wayzata Blvd E, Unit #1869, Wayzata, MN 55391